Roam Insoles Frequently Asked Questions (FAQ)

Question 1

Are Roam Insoles like custom orthotics?

Accepted Answer

Roam Insoles are custom orthotics. They are custom molded and shaped to the direct casts of your feet, just like medical custom orthotics. Our insoles are designed by medically trained professionals and provide custom support for your arches, cushioning for comfort, and stability to ease foot pain and keep your feet aligned correctly.

Question 2

How are Roam Insoles different from other insoles?

Accepted Answer

Store-bought or pre-made insoles do not provide an exact fit for your feet. At Roam Insoles, we take customization seriously. Our custom insoles are carefully designed for your unique foot shape using advanced 3D scanning technology, providing exceptional comfort, support, and health benefits.

Question 3

What kinds of foot pain do Roam Insoles help with?

Accepted Answer

Roam Insoles help with plantar fasciitis, flat feet, heel pain, arch pain, overpronation, supination, and general foot fatigue. By promoting better posture and distributing pressure evenly, they can also help reduce discomfort in your ankles, knees, hips, and lower back. For severe or complex medical conditions, a podiatrist may be your best first step.

Question 4

How do I put insoles into my shoe?

Accepted Answer

To achieve the best results, use our insoles with fully enclosed shoes. Before inserting your Roam insoles, remove the original insoles that came with your shoes. If the Roam insoles are too long or wide at the front, you can trim them to the right size by tracing the shape of the original insole onto the bottom of the Roam insole and carefully cutting along the lines using sharp scissors.

Question 5

How do I trim my insoles?

Accepted Answer

If your insoles are too long to fit in your shoes, you can easily trim them to fit. Place the original insole on top of the Roam insole, trace the shape, and carefully cut along the lines using sharp scissors.

Question 6

What is the break-in period for Roam Insoles?

Accepted Answer

Take it slow when starting to wear your new insoles. Your muscles need time to adapt to the new foot alignment. Gradually ease yourself into wearing the insoles for longer periods each day. During the adjustment period, you might feel some temporary discomfort in your feet, legs, hips, or back — this is normal. It usually takes about 3-4 weeks for your body to fully adjust.

Question 7

Do Roam Custom Insoles have a warranty?

Accepted Answer

Yes, we offer a lifetime warranty on the shell and a 6-month warranty on the top cover. We also have an adjustment period of 90 days to make sure your insoles fit just right. For more information or to start a claim, visit https://www.roaminsoles.com/warranty.

Question 8

How do I clean my insoles?

Accepted Answer

Use a mild soap and warm water solution. Dampen a cloth and gently wipe down the insole. Avoid strong detergents or harsh chemicals, and do not completely submerge the insole in water. If the insole becomes soaked, allow it to air dry completely before using it again.

Question 9

Are custom insoles covered by HSA?

Accepted Answer

Roam Insoles may be eligible for reimbursement through your Health Savings Account (HSA), as they can be considered a qualified medical expense. Check with your HSA provider to confirm eligibility and coverage details.

Question 10

How does the insole sizing work?

Accepted Answer

Roam Insoles are designed to fit your foot's shape and integrate with your footwear. Please measure your shoe size accurately and refer to our sizing chart to find the best match. Insoles can often be trimmed to fit if they are slightly larger than your shoe.

Question 11

What if I'm allergic to the materials?

Accepted Answer

Roam Insoles are made with high-quality, medical-grade materials. If you have known allergies or concerns, we recommend consulting a healthcare professional before use. If you experience an allergic reaction, stop using the insoles immediately and consult a healthcare professional.

Question 12

What activities can Roam Insoles be used for?

Accepted Answer

Roam Insoles are suitable for walking and running, sports and athletics, work and standing, traveling, outdoor adventures like hiking and camping, and everyday wear. They offer cushioning, shock absorption, stability, and arch support for any activity.

Question 13

How long will it take to receive my insoles?

Accepted Answer

You can choose between two impression methods: an instant 3D scan using an iPhone, or a foam impression box mailed to you. Once we receive your completed impressions via scan or mail, you should receive your insoles within 7-10 business days.

Performance

Carbon graphite strength, custom support, & high-impact shock absorption.

INSOLES

Everyday

All-day comfort, custom support, and improved stability.

INSOLES

Relief

Soft cushioning, pressure relief, and comfort for sensitive feet.

INSOLES

Frequently
Asked Questions

Are Roam Insoles Like Custom Orthotics?

How Are Roam Insoles Different From Other Insoles?

What Kinds of Foot Pain Do These Help With?

How to Measure a Leg Length Difference at Home

How to Put Insoles Into Shoe?

How Do I Trim My Insoles?

What is the Break-in Period?

Do my Roam Custom Insoles have a Warranty?

How Do I Clean My Insoles?

Are Custom Insoles Covered by HSA ?

How Does the Insole Sizing Work?

How Long Will It Take Until I Receive My Insoles?

How does Roam Insoles get my foot impressions?

Disclaimer

Roam Custom Insoles are designed to provide support and comfort, they are not intended to diagnose, treat, or cure foot-related problems. If you have any existing foot issues or medical conditions, we recommend you consult with your doctor or a podiatrist.

How to Trim Your Insoles