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Frequently
Asked Questions
Have questions about Roam Custom Insoles, ordering, or how our products work? Our FAQ section provides clear answers to the most common questions. Whether you're shopping for the first time or looking to learn more about our custom insoles, you'll find helpful information and guidance here.
Frequently Asked Questions
Are Roam Insoles Like Custom Orthotics?
Roam Insoles are custom orthotics. They are custom molded and shaped to the direct casts of your feet. Just like medical custom orthotics. Our insoles are designed with careful attention by medically trained professionals. Roam Insoles provide custom support for your arches, cushioning for comfort, and stability to ease foot pain and keep your feet aligned correctly.
If you have specific foot issues or severe foot problems, a visit to a healthcare professional for an in office assessment may be a better solution. It's important to consult with a doctor or podiatrist if you have any concerns or specific medical conditions to determine the best approach for your foot health.
Designed Exclusively for Your Unique Feet
How Are Roam Insoles Different From Other Insoles?
Store-bought or pre-made insole options do not provide an exact fit for your feet.
At Roam Insoles, we take customization seriously. Our Custom insoles are carefully designed for your unique foot shape, providing exceptional comfort, support, and health benefits.
Using advanced 3D scanning technology, our team creates personalized insoles exclusive to you. Experience a healthier, more active lifestyle and improve your foot health with our Custom insoles.
Don't settle for less when you can step up to the extraordinary. Discover the Power of Custom Insoles
What Kinds of Foot Pain Do These Help With?
Our custom Roam Insoles are built to match the unique shape of your feet, delivering superior comfort, support, and all-day relief. With a well-supported arch and precision-crafted fit, they help combat foot fatigue and elevate your daily performance. Whether you're walking, working, or on the move, your insoles will be there for you.
Engineered for stability and proper alignment, Roam Insoles work with your body to support natural foot function, reduce the risk of injury, and relieve joint and muscle stress. By promoting better posture and distributing pressure evenly, they not only ease foot pain but can also help reduce discomfort in your ankles, knees, hips, and lower back.
Roam Insoles are especially helpful for common conditions like:
Plantar Fasciitis
Flat feet
Heel pain
Arch pain
Overpronation
Supinations
General foot fatigue
Made from high-quality, durable materials, each pair offers long-lasting comfort without compromising performance. Their lightweight, breathable design keeps you feeling supported without adding bulk so that you can stay active and comfortable throughout the day.
We specialize in everyday and performance pain relief. For severe or complex medical conditions, a podiatrist may be your best first step. If you're experiencing serious or persistent pain, we recommend consulting a medical professional. Our insoles are crafted with expert-level care, but they're not a substitute for a doctor diagnosis
Redefining Comfort and Performance for your Everyday
How to Measure a Leg Length Difference at Home
You don't need any special tools to get a good estimate. A deck of playing cards or a stack of printer paper works perfectly.What you'll need A deck of playing cards, or a stack of printer paper A hard, flat floor (avoid carpet) A ruler
StepsStand barefoot on the hard floor.Slide the stack of cards or paper under the heel of your shorter leg.Add or remove cards or paper until you feel level and balanced, with your hips even. Tip: use a mirror or ask a friend to check that your hips and shoulders look level.Once you feel balanced, step off and measure the height of the stack with a ruler. That measurement is your leg length difference. For best accuracy: Run through it two or three times to make sure you land on the same height each time. Measuring the actual stack is more reliable than counting cards, since thickness varies from deck to deck.Not sure about your result? No problem. Send us your best estimate and our team will build the right correction into your custom orthotic. Free adjustments are always included, so we can fine-tune the fit after your insoles arrive.
Are Custom Insoles Covered by HSA ?
Roam Insoles are eligible for reimbursement through your Health Savings Account (HSA). Taking advantage of potential HSA coverage for insoles is a great way to prioritize your foot health and ensure you have the support you need for your daily activities!You can now pay directly with eligible HSA or FSA funds during checkout. To use this payment option, be sure to proceed through the Cart page, where the HSA/FSA checkout option will be available
What are Metatarsal Pads and Heel Lifts?
Two of the most common foot support tools are metatarsal pads and heel lifts. These simple inserts are often recommended by foot specialists to help relieve pain, improve alignment, and support everyday movement.Metatarsal pads are small, cushioned pads placed behind the ball of the foot—right where your foot starts to widen near the toes. They are designed to lift and spread the metatarsal bones (those long bones in your forefoot), which can relieve pressure from nerves and joints in that area.Heel lifts are wedges placed under the heel of the insole inside the shoe to raise it slightly. They can be made of foam, rubber, or cork, and come in different heights depending on your needs.For more information, visit our blog article about understanding Metatarsal Pads and Heel Lifts.
Do my Roam Custom Insoles have a Warranty?
Yes, we offer a lifetime warranty on the shell and a 6 month warranty on the top cover/padding. We also have an adjustment period of 180 days to make sure your insoles fit just right!For more information, or to start a claim, visit https://www.roaminsoles.com/warranty.
How does Roam Insoles get my foot impressions?
Foot impressions can be done in 2 different ways: Impression Foam and 3D scanning. Your casting method can be chosen during the ordering process. Both are quite accurate methods that we will use to make insoles that are unique to your exact foot shape. Method 1: We will send you an Impression Foam Box. You will take impressions of your feet by sitting and putting your feet softly into the foam.Method 2: Using an iPhone, download our app and use it to take impressions of your feet by scanning your foot using the front-facing camera.
How Long Will It Take Until I Receive My Insoles?
When you place your order, you can choose between 2 ways to capture your foot impressions:
Instant 3D Scan: Scan your foot right away with an iPhone and send it to us immediately.
Impression Foam Box: We’ll mail out a foam box to you so you can capture your foot impressions. Once completed, simply send it back to us.
As soon as we receive your completed impressions via scan or mail, our team gets to work manufacturing your custom orthotics, and running them through a detailed quality check. You should receive your insoles 7-10 business days from the time we receive impressions.
What is the Break-in Period?
Take it slow when starting to wear your new insoles over the next few weeks. Your muscles need time to adapt to the new foot alignment.
Gradually ease yourself into wearing the insoles for longer periods of time each day. During the adjustment period, you might feel some temporary discomfort in your feet, legs, hips, or back. This is normal! It usually takes about 3-4 weeks for your body to fully get used to them.Stay patient and consistent as you break in your insoles. You'll quickly get used to your insoles and be ready to embark on your journey!Embrace the transformation: Amplify your comfort and performance
How Does the Insole Sizing Work?
It's common for people to wear shoes that don't properly fit their feet. While Roam Insoles are designed to fit your foot's shape and seamlessly integrate with your footwear, there may still be instances where they don't fit your shoe.
To ensure a proper fit, please measure your shoe size accurately. Choosing the right size for your insoles is super important for the best comfort and support! Our insoles can be adjusted to different sizes depending on the type of shoe you wear, so refer to our sizing chart to find the best match for your shoe size.
It's worth noting that insoles can often be trimmed to fit if they are slightly larger. Take the time to measure your feet and select the appropriate size, as this will affect how easily your insoles fit into your shoes and impact your overall foot health and well-being.
How to Put Insoles Into Shoe?
To achieve the best results, use our insoles with fully enclosed shoes. Before inserting your Roam insoles, remove the original insoles that came with your shoes.
If the Roam insoles are too long or wide at the front, you can trim them to the right size. One way to do this is by placing the original insole on top of the Roam insole. We recommend tracing the shape of the original insole onto the bottom of the Roam insole, then carefully cutting along the lines using sharp scissors.
By following these steps, you can ensure a proper fit for the Roam insoles in your shoes!
A step ahead of the rest, roam with custom insoles.
How Do I Trim My Insoles?
If your insoles are too long to fit in your shoes, you can easily trim them to fit. Watch our how-to video below to find out how.
How Do I Clean My Insoles?
To keep your insoles clean and well-maintained, be sure to clean them regularly. Start by using a mild soap and warm water solution. Dampen a cloth with this solution and gently wipe down the device until you are satisfied with its cleanliness.It's important to avoid using any strong detergents or harsh chemicals, as they may damage the materials of the device. Do not completely submerge the insole in water.If your insole does become completely soaked, allow it to air dry completely before using it again. This ensures that any moisture trapped within the device evaporates, preventing potential discomfort or damage.By regularly cleaning and maintaining your insoles according to these guidelines, you can help prolong its lifespan and ensure its effectiveness in providing the support and comfort you need.
Disclaimer
Roam Custom Insoles are designed to provide support and comfort, they are not intended to diagnose, treat, or cure foot-related problems. If you have any existing foot issues or medical conditions, we recommend you consult with your doctor or a podiatrist.

How to Trim Your Insoles
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